FAQs
1. Can I customize my tour itinerary?
Absolutely. All our tours are 100% customizable. Whether you dream of a cultural heritage trip, beach holiday, wildlife safari, or adventure tour like hiking, diving, surfing, or bird watching, we create the perfect plan for you.
2. How far in advance should I book my tour?
We recommend booking at least 1–2 months in advance, and 3–6 months for peak season travel (December–March) to secure the best accommodation and activities, especially for highly customized or luxury tours. However, we can often accommodate last-minute bookings, and it’s even possible to arrange a tour just one day in advance, depending on availability.
3. How can I book a tour with Pola Tours?
Booking is easy
- Visit :www.polatours.com
- Email :info@polatours.com
- WhatsApp : +94 77 078 1007
4. What is included in a Pola Tours package?
Our packages usually include private transportation, professional chauffeur guides, carefully selected accommodation, and travel planning support. On request, we can also include meals, entrance tickets, and special activities.
5. Do you provide airport transfers?
Yes. We offer reliable 24/7 airport pick-up and drop-off services from Colombo and other major locations, ensuring a smooth start and end to your holiday.
6. Do I need travel insurance for my trip to Sri Lanka?
Yes, we highly recommend all travelers purchase comprehensive travel insurance to cover unexpected events, including medical emergencies, travel delays, and cancellations.
7. What safety precautions do you take during tours, especially for adventure activities?
Safety is our top priority. All adventure activities are conducted by licensed and certified partners following strict safety protocols. Our vehicles are regularly maintained and checked, and all guides are trained in first aid and safe travel practices.
8. Can you cater to specific dietary requirements (e.g., vegetarian, gluten-free, allergies)?
Yes, with advance notice during the booking process, we can ensure your accommodations and meal plans meet all your dietary needs, restrictions, and allergies.
9. Are your tours suitable for families and groups?
Definitely. We organize tours for solo travelers, couples, families, and groups, ensuring comfort, safety, and unforgettable experiences for everyone.
10. Do you provide multi-language guides?
Yes. Our professional chauffeur guides are proficient in multiple international languages, making it easier for travelers from around the world to enjoy Sri Lanka without language barriers.
11. What makes Pola Tours unique in Sri Lanka?
Pola Tours specializes in private and tailor-made tours across Sri Lanka, combining culture, adventure, and hidden gems. From secret escapes to luxury experiences, every journey is crafted to match your style.
12. What is the best time to travel in Sri Lanka?
Generally, December to March is the best time for the West and South coasts and the Hill Country, while April to September is more suitable for the East Coast and the North.
13. How long should I stay to get the best travel experience in Sri Lanka?
We recommend a tour of 7 to 14 days to see the main sights and have a diverse range of experiences. A shorter trip of 5 days is possible, but a longer stay is ideal to fully absorb the country’s cultural and natural beauty.
14. Do you offer VIP and luxury travel experiences?
Yes. We specialize in VIP and luxury tours in Sri Lanka, including luxury hotels, private transfers, and exclusive experiences such as hot air balloon rides, skydiving, and river rafting.
15. What adventure and special tours does Pola Tours offer?
Pola Tours offers a wide range of adventure and special experiences, including: Secret Tours (Rahas Sanchara), Photography Tours, Bird Watching Tours, Diving & Snorkeling, Surfing Experiences, Hot Air Balloon Rides, Skydiving Adventures, White-Water Rafting, and Hiking & Trekking.
16. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), PayPal, and international bank transfers for your convenience.
17. What is your cancellation and refund policy?
Our policy varies based on the tour package and time of cancellation. A full refund is typically provided for cancellations made 30+ days before the start date, less any non-refundable deposits for hotels/permits. Specific terms will be provided at the time of booking.
18. What is the typical tip etiquette for the chauffeur guide?
Tipping is customary in Sri Lanka. A recommended guideline for a multi-day chauffeur guide, as a gesture of appreciation for excellent service, is $10 to $20 USD per day, per group. It is entirely at your discretion.
19. What should I pack for my trip to Sri Lanka?
We suggest packing lightweight and breathable clothing, a good pair of walking shoes, insect repellent, sun protection (hat, sunglasses, sunscreen), and modest clothing (covering shoulders and knees) for temple visits.
20. Can I exchange foreign currency within Sri Lanka?
Yes. You can easily exchange foreign currency at the airport, commercial bank branches, and licensed money exchange centers. Your Chauffeur Guide can also assist you with finding reliable places.
21. Do you provide special or personalized security arrangements?
Yes. For travelers requiring enhanced security, we can arrange special security services through our trusted and certified partners, including personal security officers and guarded transport. Please inform us of your specific requirements during the planning stage.
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About Sri Lanka
Hotline
+94 77 078 1007
POLA TOURS (PVT)LTD
No.292/C,
WILEGODA,
KALUTARA NORTH,
SRI LANKA
General : +94 77 078 1007
Email: info@polatours.com
Opening Hours
Mon – Fri : 9 am to 5 pm